Market Watch – Chick-Fil-A was named the nation’s favorite fast-food restaurant for the fourth year in a row, despite contributing to organizations that have campaigned [for family values] . . .
The American Customer Service Index polled 23,000 consumers and scored fast-food restaurants on a 100-point scale, ranked on quality of food, variety of menu items, customer service and cleanliness.
The Georgia-based chicken sandwich chain scored the highest at 86, a point off from last year. Second place was “all other restaurants” (quick-service eateries not big enough to be ranked individually.) Panera Bread came in third with 81 and Arby’s, Chipotle, Pizza Hut and Papa John’s tied for fourth place.
